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Terms & Conditions

Acceptance of terms of use | Copyright & trademarks | Instagram Competition Terms & Conditions | Facebook Competition Terms & Conditions | Store Competition Terms & Conditions
Disclaimer | Jurisdiction & Governing Law | Links to third party web sites | Privacy practices | Revisions | Use of cookies
Terms & conditions of sale | Credit card security | Customer representation
Customer services | Delivery | Force majeure | GST | Payment | Pricing | Pricing disclaimer | Returns & Refunds | Risk & ownership
Second-hand textbooks | Textbook availability | Textbook pricing

Acceptance of Terms of Use Top

Please check these terms and conditions at regular intervals in case they change. University Bookshop Limited (ubiq Books) reserves the right to revise or withdraw the content of this web site in whole or in part at any time without notice. By using this web site, you accept and agree to be bound by any such revisions and you agree to periodically visit this page to establish that the terms and conditions of use and conditions of sale are current.

Copyright & Trademarks Top

This web site is copyright of University Bookshop Ltd (ubiq). While ubiq Books provides the information on this web site to anyone, ubiq Books retains the copyright on all text and graphic images. ubiq logos, any registered trademarks and other copyrightable material of other publishers, are property of their respective companies.

Instagram Competition Terms & Conditions Top

The following rules together with ubiq competition terms and conditions can be found here.

Facebook Competition Terms & Conditions Top

The following rules together with ubiq competition terms and conditions can be found here.

Store Competition Terms & Conditions Top

Periodically we run competitions in store. The terms and conditions of these competitions can be found here.

Disclaimer Top

Information on this web site, including all text, images and links, are provided for the ease of use of site visitors. ubiq Books does not warrant the accuracy, or completeness of this information, text, graphics or other items of information on this web server or any other web server to which ubiq Books links.

Jurisdiction & Governing Law Top

By accessing this site you agree that the laws of New Zealand govern and you agree to submit to the exclusive jurisdiction of the New Zealand courts.If you as a web site visitor are accessing this site from outside New Zealand, then you do so at your own risk and are responsible for compliance with any applicable laws.

Links to Third Party Web Sites Top

ubiq makes no representation about third party web sites linking from this web site. ubiq Books makes no warranty about products or services provided by web site linking from this web site. It is the web site visitor's responsibility to assess content and product warranty issues from third party sites.

Privacy Practices Top

We will not give your information concerning you to any third party without your permission; unless we are required to by law. You recognize that ubiq Books may use this information to make offers to you from time to time.This site is intended for the use of people over 18 years of age.

Revisions Top

ubiq Books reserves the right to revise or withdraw the content of this web site in whole or in part at any time without notice.

Use of Cookies Top

For our shopping cart facility to work you must have your computer be able to accept cookies. A cookie is a small piece of information used to communicate with your browser. The cookie is stored on your hard drive and allows us to remember just what titles you have added to shopping cart.

Terms & Conditions of Sale

Credit Card Security Top

For your security our site employs 128 bit SSL for all credit card transactions.

128 bit SSL (secure sockets layer - also known as https//) which is a technology used to secure form / data transmissions on the web. SSL works by a server exchanging a "key" with the customer before any data is transmitted. The data is then encrypted before it is sent and decrypted by the server at the other end. Any individual intercepting this data would see what looks like garbage - jumbled data.

SSL -- More detail on the surface it is fairly simple with a request being sent to a web server for a secure transaction. The server sends out its public key, which is generated on the spot. The client (your Web Browser) receives this key and encrypts all messages with it. The server and only the server can decrypt the messages and it will then respond with a message encrypted with the server's private key. The client then uses the public key to decode the server's transmission.

In addition the SSL process checks to make sure the server the client is transmitting to is who it's supposed to be.

Contrary to popular opinion, Website's that employ SSL, like ours, offer you more protection than most offline merchants that accept credit cards.

Customer Representation Top

The customer acknowledges and agrees that ubiq Books is relying upon the customer's representation when ubiq Books chooses to accept the customer order, or accepts buying or selling second-hand books.The customer will comply with all applicable New Zealand laws & regulations, and agrees to be bound by ubiq Books' Terms & Conditions.

Customer Services Top

For Customer Services either e-mail direct from this site or write to us at:

Customer Services
University Bookshop Ltd
PO Box 90944
Victoria Street West 1142
New Zealand

Email us [email protected]

Delivery Top

All reasonable efforts will be made to dispatch in-stock items within two working days from receipt of order. For out of stock items, customers will be informed of any delays.The cost of freight & handling (courier within New Zealand, air delivery outside New Zealand) is added to the price. For our delivery policy see here

Postage/freight and handling charges will be added to orders at the following rates:

Whangarei to Hamilton:
For all deliveries there is a charge of $3.00 per package up to 25kg.

Rest of North Island:
For all other deliveries $6.00 per package up to 15kg.

South Island:
For all other deliveries $8.00 per package up to 10kg.

Overseas orders are automatically sent by standard air unless the customer requests otherwise.
All overseas freight is based on weight – and we normally add 0.5kgs extra to allow for packing.
There are 3 methods – air express (1-4 days), standard air (5-7 days) and economy (3 weeks); charges of which vary greatly.
Any queries contact us.

Discount Policy Top

This web site will show the discounted price whether you are a student or a member of the general public. There is no discount for nett priced items as these have already been heavily discounted. Freight does not automatically show on your web confirmation but will be added. For more on pricing policy see the following sections:

The ubiq Books Guarantee:
Pricing Disclaimer
Second-hand Texts
Textbook Pricing

Force Majeure Top

ubiq Books will not be liable to any customer for any delays or failure to perform due to any causes beyond our reasonable control. These causes may include acts or omissions of the customer, acts of God, default by a supplier, interruptions to delivery due to transport difficulties. The delivery cycle will be interrupted to be extended by the time lost by the excusable delay.


All prices include GST for those purchasing within New Zealand.

Payment Top

A valid customer credit card is required for payment. Your credit card will be charged at the time when your order is invoiced & shipped. See the GST & Pricing sections for issues relating to sales tax.

Online we accept:

Pricing Top

Prices are quoted in New Zealand dollars and exclude freight costs.
Where you as a customer are domiciled in New Zealand, prices include GST. Where you as a customer are domiciled other than in New Zealand, the prices do not include VAT or sales tax applying in the country where you are domiciled. The customer is responsible for payment of any sales tax applying in the country in which they are domiciled, in addition to the purchase price.

Pricing Disclaimer Top

Book prices can sometimes change. The prices listed here should not be considered to be an advertised price.

Returns & Refunds Top

All products are sold on a not returnable and non-refundable basis; except where products are shown to be defective.

If you change your course, then you can exchange new textbooks so long as:
  • The books are unmarked & in mint condition.
  • The relevant ubiq Books sales docket or invoice is presented.
  • You complete the exchange within 14 days from the date of purchase.
  • Assuming all these conditions are met you can exchange your textbooks for other books, stationery or ubiq gift vouchers.
  • Cash refunds are only possible if your purchase is defective.
  • Always keep sales receipts & invoices.

Risk & Ownership Top

Ownership to the goods passes once payment is received in full & funds cleared. Risk of loss passes from ubiq Books to the customer once the customer has signed acceptance from the courier upon delivery of the goods from ubiq Books facility.

Second-hand Texts Top

ubiq will give you cash for current second-hand texts at any ubiq Auckland Bookshop. Please contact us for details on when we purchase secondhand books and what books we are purchasing.

Textbook Availability Top

All prescribed & recommended textbooks for the University of Auckland courses are ordered. If a book is out of stock due to shipment delays, reprints or fluctuating enrolments, put your name down for the book and University Bookshop will notify you when the book arrives.

Textbook Pricing Top

Textbooks are priced showing both the RRP and the ubiq Price. The price you will pay is the ubiq Price whether you are a student or not. There are some items that are Nett priced due to a high cost price - these items will not have any discount.

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